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Refund and Returns Policy

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REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. (Except the Coffee & Tea Products)

Unfortunately, due to hygiene reasons, vendors will not provide an exchange or refund if you have simply changed your mind about the coffee or tea products purchased. For the avoidance of doubt, a change of mind includes blend type, quantity, size or grind. 

Coffeesseur recommends that online customers check their shopping carts prior to completing orders. All transactions are final once shipped and due to Food Standards Australia New Zealand regulations, we cannot accept returned coffee products and/or other ancillary products sold by our Vendors.

If you have purchased the wrong products or additional items, we encourage you to share them with other coffee lovers or those in need.

To start a return, you can contact the vendor directly. If your return is accepted, they will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

If you do not receive a response from the Seller within 3 business days, please contact our customer care team by emailing support@coffeesseur.com.au and we’ll do our best to resolve any issues as quickly as possible. 

DAMAGAGES & ISSUES
If you believe the coffee-making equipment including machines, grinders and brewing equipment or coffee products you received is faulty (such as bad taste, perished or faulty), please contact the Vendor directly and you will receive a Quality Assurance Pack to return the coffee-making equipment or coffee products to the Vendor Quality Assurance Lab for analysis. Please make sure the coffee products are in the original packaging. 

Once the Vendor has assessed the coffee-making equipment or coffee products that have been returned, we will notify you of the outcome within 5 business days of the Vendor receiving the items. 

EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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