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FREE EXPRESS SHIPPING ON ALL ORDERS OVER $100

Shipping & Delivery

SHIPPING
Estimated Dispatch: Within 24 to 48 Hours
Estimated Delivery 2-14 day. We use AUS Post and Sendle for delivery
Please note there may be delays due to covid
Free Shipping on all Australian orders over $100 (*Excluding Equipment)
 
HOW LONG FOR THE ORDER TO ARRIVE?
This can vary based on the delivery method that the Vendor has provided or that you have chosen, it also depends on your location, the Vendor will have specified the shipping details on the Policy section on their shop page, including the handling time. Deliveries within your country will normally be quicker than international deliveries, depending on the shipping method chosen. Some Vendors use shipping services that will allow you to track the delivery. If you want more information contact the Vendor by clicking on the Contact button on their store front or on any of their items for sale. Please note that during busy periods (i.e. major promotions, sale periods and Christmas) our handling times may increase. Our Vendors do their very best to get everything out the door as quickly as possible, but if you have any concerns or questions please contact the Vendor directly. If you do not receive a response from the Seller within 3 business days, please contact our customer care team by emailing support@coffeesseur.com.au and we'll do our best to resolve any issues as quickly as possible. Due to COVID-19 there may be shipping delays.
 
ORDERS WITHIN AUSTRALIA
Vendors offer free standard shipping within Australia for over $100 (*Excluding Equipment). If you would like your order quicker, some Vendors may offer Express Shipping, rate will be calculated at checkout.
 
ORDERS OUTSIDE OF AUSTRALIA
Delivery fees for international shipping varies depending on the Vendor and size of order. Your international shipping amount will be calculated at checkout. Please note that some Vendors may not ship outside of Australia and some items may not be able to be shipped outside of Australia due to size or International restrictions. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from a Vendor at Coffeesseur Marketplace, you are considered the importer of the item and must comply with all laws and regulations of the country in which you are receiving the goods.
 
MY ITEM HASN'T BEEN DELIVERED, WHAT SHOULD I DO?
We recommend you contact the Vendor directly first from the Vendor's shop page. You can then follow up your order and ask for any tracking information to help locate your order. If you don’t receive a response within three business days, then please send an email with the order details to support@coffeesseur.com.au and we will do our best to resolve the issue as soon as possible.

Estimated Dispatch: Within 24 to 48 Hours
Estimated Delivery 2-14 day. We use AUS Post and Sendle for delivery
Please note there may be delays due to covid
Free Shipping on all Australian orders over $100 (*Excluding Equipment)

What is the estimated delivery time?

This can vary based on the delivery method that the Seller has provided or that you have chosen, it also depends on your location, the Seller will have specified the shipping details on the Policy section on their shop page, including the handling time. Deliveries within your country will normally be quicker than international deliveries, depending on the shipping method chosen. Our Seller do their very best to get everything out the door as quickly as possible, but if you have any concerns or questions please contact the Seller directly.

Orders outside Australia

Delivery fees for international shipping varies depending on the Seller and size of order. Your international shipping amount will be calculated at checkout. Please note that some Sellers may not ship outside of Australia and some items may not be able to be shipped outside of Australia due to size or International restrictions. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from a Seller at Coffeesseur Marketplace, you are considered the importer of the item and must comply with all laws and regulations of the country in which you are receiving the goods.

My Item hasn't been delivered, What should I do?

We recommend you contact the Seller directly first from the Seller’s shop page. You can then follow up your order and ask for any tracking information to help locate your order. If you don’t receive a response within three business days, then please send an email with the order details to support@coffeesseur.com.au and we will do our best to resolve the issue as soon as possible.

Orders within Australia

We offer free standard shipping within Australia. If you would like your order quicker, some Sellers may offer Express Shipping, rate will be calculated at checkout.

What if I don't receive response from the seller?

If you do not receive a response from the Seller within 3 business days, please contact our customer care team by emailing support@coffeesseur.com.au and we'll do our best to resolve any issues as quickly as possible. Due to COVID-19 there may be shipping delays.

Is there a way to track my order?

Most Sellers use shipping services that will allow you to track the delivery. If you want more information contact the Seller by clicking on the Contact button on their store front or on any of their items for sale. Please note that during busy periods (i.e. major promotions, sale periods and Christmas) our handling times may increase.

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