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Customer FAQ’s

Most Frequently Asked Questions for Customers

What is Coffeesseur?

Coffeesseur is the largest online coffee marketplace in Australia.

What does Coffeesseur sell?

Coffeesseur sells all things coffee for the coffee connoisseur. Whether you’re looking for top-of-the-line equipment for your home coffee bar, or a steady and quality bean supply for your pantry, we’ve got exactly what you’re looking for.

Why buy from Coffeesseur?

Coffeesseur is the one-stop online shop for coffee lovers. As such, we stock only the finest products from top-of-the-line coffee-making equipment to the tastiest beans and even barista courses. You can find it all conveniently at the click of a button on https://coffeesseur.com.au/

Where does Coffeesseur deliver to?

Coffeesseur delivers nationwide, across Australia. Enjoy coffee straight from the finest coffee brands to your coffee cupboard, no matter where you are. You can qualify for free nationwide delivery if you spend $100 or more.

Is payment secure?

All our payment options are approved after vigorous research into their reliability. Coffeesseur payments are 100% secure and safe to use.

What payment options does Coffeesseur offer?

Coffeesseur customers can choose from a range of standard payment methods including Amex, Apple Pay, Discover, Google Pay, MasterCard, PayPal, Shop Pay, and Visa. We also offer stress-free payments with ZipPay, where you can shop now and pay later.

How do Coffeescriptions work?

With Coffeescriptions you can get your regular coffee fix delivered to your door on a monthly basis, so your coffee stash is always full of the products you love. Spend just five minutes setting up your Coffeescription and look forward to a lifetime of never running out. You can learn more about Coffeescriptions here.

Can I buy a gift for someone, and have it sent directly to them?

Yes! On Coffeesseur we offer a range of coffee-centric products any coffee fan would be glad to receive as a gift. Simply use the lucky receiver’s address and we’ll ship your order directly to them. You can check out our Gift Packs here.

What is the refund policy?

There is no refund available for coffee, however you can ask for a refund on coffee equipment. Coffeesseur offers a 30-day refund policy for equipment. After receiving your order, you have 30 days to contact us if you’re unsatisfied. In order to be eligible for a refund, your product must be in the same condition you received it in, unused, with all tags and packaging in undisturbed. Depending on the product you will also need the purchase receipt. Equipment also comes with its own warranty. You can find this information in the specific vendor’s terms and conditions. Each vendor has their own terms and conditions, so depending on those you may or may not return a faulty product. You can read our full refund policy here.

What brands can I get on Coffeesseur?

We pride ourselves on our range of coffee and coffee product brands. Each one is carefully curated and selected as a Coffeesseur brand due to their exceptional quality. Find the full range of Coffeesseur brands here.

How do I qualify for free delivery?

You can qualify for free nationwide delivery if you spend $100 or more on https://coffeesseur.com.au/

What courses does Coffeesseur offer?

We’re all about sharing the love of coffee with Australia, and that includes sharing the knowledge needed to make killer cappuccinos at home or impress your friends with next-level barista skills. On Coffeesseur you’ll find courses on roasting and the art of being a barista.

Where can I find Brew Guides?

We’re all about sharing the greatness of exceptional with Australia, and that includes sharing the knowledge needed to make next-level coffees from the comfort of your home. You can find our Brew Guides here

Can I buy tea from Coffeesseur?

Yes! We pride ourselves on our collection of the finest coffee products, but our tea selection is nothing short of incredible, too. You can shop tea products and see for yourself here.

Where can I find Coffeesseur on social media?

We love keeping up with our customers on social media! Find us on Instagram, Facebook, and more under the handle @coffeesseurofficial. Be sure to tag us in your coffee creations!

I want to sell on Coffeesseur. How do I do that?

Coffeesseur is a great platform for coffee brands to get their name out there and simultaneously make sales. You can join the Coffeesseur brands by simply filling out this form. If you have questions, check out our Vendor FAQs for more information.

If I have more questions, who do I contact?

Got a question our FAQs haven’t answered? We’re happy to help you with any further queries you might have! You can contact a specific vendor via their store page. If you have a general query, you can simply contact our support team and we’ll get back to you.

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